Frequently Asked Questions

If you drive two to six hours regularly or fly commercial for more than two round-trips in a region where we have destinations, you need a Surf Air membership. No need to waste valuable work (or play) time stuck in long airport lines, on hold with call centers, or navigating through complicated online bookings. Surf Air eliminates the pain, hassle, and wasted time that accompany current travel options. With all that extra time, you could be focusing on what matters most.

On Demand flights vary according to several dependencies. The most important criteria are: Number of passengers, length of flight, and type of aircraft (for example: jet vs. turboprop). Usually, On Demand flights will start around $500 per flying hour and over $10,000 per hour for larger aircraft. The good news, it’s easy to see pricing and availability in the On Demand booking and discovery page.

If you drive two to six hours regularly or fly commercial for more than two round-trips in a region we serve, you need a Surf Air membership. No need to waste valuable work (or play) time stuck in long airport lines, on hold with call centers, or navigating through complicated online bookings. Traveling with Surf Air eliminates the pain, hassle, and wasted time that accompany current travel options. With all that extra time, you could be focusing on what matters most.

Quite simply, flying with Surf Air is a game changer. You can book unlimited flights with two, or more reservations at a time (depending on your membership plan). Plus, travel free from lines and fees, arrive at the airport right before your flight, and take off in minutes with personalized service. It doesn’t get much better than that.

Flying in a private charter or jet can be expensive, with much planning required well in advance. With Surf Air, you can book flights with our operating partners minutes before departure and have the experience of flying in a private aircraft without private jet pricing, and in the company of no more than seven other Members—like-minded travelers who you’ll come to know by name. Flights are on a schedule so you’ll need to choose from our available flight times.

Commercial air travelers are accustomed to the complicated, cumbersome, and expensive processes of the current flying experience. From tedious comparison-shopping to flight traffic and congestion at commercial airports to endless delays and crowded lines, air travelers waste valuable time and money daily.

Becoming a Surf Air member introduces you to a revolutionary way to fly. It gives you the freedom of unlimited flights, 30-second booking, and a new and easy arrive-and-fly process. This is how flying should be.

If you take frequent car trips for two-to-six hours at a time, you’re often faced with the choice of whether to fly or to drive. Since the current flying routine takes so much time and causes unnecessary hassle, driving may seem like the more appealing option. Though driving might save you money, you lose a great deal of time on the road.

When you fly with Surf Air, you save valuable time that you would otherwise spend driving. Surf Air gets you to your destination quickly and allows you to work or relax while you fly hassle-free.

Of course. We want our Members to share this experience with family and friends, so we offer flight packages for purchase. Members can also earn flights by sharing Surf Air with friends and colleagues. Once you’re a Member, you’ll have the option to seamlessly refer friends online, and get complimentary flights for every referral that joins the club.

Surf Air memberships are tied directly to each individual. Business requirements are incredibly unique, so we partner with certain companies to create custom plans that suit their needs. If you’re interested in other corporate or business membership options, please contact us at memberships@surfair.com for consideration.

Effective December 2023

Operational Promise

For Surf Air Members:

All-You-Can-Fly Member Compensation:

• Flight Cancellations or delays greater than 90 minutes – Member may choose from one of the following:
  • Complimentary Guest Flight (one-way), valid for 90 days
  • Complimentary parking for 3 days (can save for future use)
  • Flight Cancellation Penalty reversal
  • Same-day or next-day commercial flight, up to $400

Pay-As-You-Fly Member (or guest) Compensation:

• Flight Cancellations or delays greater than 90 minutes – Member may choose from one of the following:
  • Complimentary Guest Flight (one-way), valid for 90 days
  • Complimentary parking for 3 days  (can save for future use)
  • Flight Cancellation Penalty reversal
  • Same-day or next-day commercial flight, up to $400

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Operational Promise

For Marketplace Passengers (Non-Members):

Flight Delays:

• Delay of 1:30hrs – 3.59hrs: We’ll rebook you on an alternate Surf Air flight + receive up to $50 in Surf Air credit
• Delay of 4hrs – 5.59 hrs: We’ll rebook you on an alternate Surf Air flight + receive up to $100 in Surf Air credit
• Delay of 6 or more hours: We’ll rebook you on an alternate Surf Air flight + receive up to $150 Surf Air credit. Alternatively, we will issue a full refund to your original form of payment + up to $150 in Surf Air credit

Flight Cancellations:

• For flights cancelled within 72 hours of departure: We’ll rebook you on an alternate Surf Air flight + receive up to $150 in Surf Air credit. Alternatively, we will issue a full refund to your original form of payment + up to $150 in Surf Air credit.
• For flights cancelled outside of 72 hours of departure: We’ll rebook you on an alternate Surf Air flight + receive up to $50 credit. Alternatively, we will issue a full refund to your original form of payment + up to $50 in Surf Air credit.

Misc terms:

• The above compensation applies to flights disrupted that Surf Air assumes responsibility for. Compensation excludes flight disruptions outside of our control due to weather, force majeure, or Temporary Flight Restrictions.
• Surf Air is not responsible for covering alternative travel for events outside of our control, but we can assist with re-accommodating on another Surf Air flight. Whether the disruption is within or outside of our control, passengers may save their Surf Air credit for future use OR waive any fare difference if needing another similar flight.
• If your flight is disrupted, passengers may always rebook complimentary on similar Surf Air flights despite any cost increase.
• If you are required to stay overnight due to no comparable flight options, Surf Air may cover up to $400 in hotel stay + meals + ground transportation, if provided with corresponding receipts. Meal reimbursement must not exceed $100 and lodging must not exceed $400, with a $400 reimbursement total available.
• Passengers will not be eligible for an overnight hotel stay if the cancelled flight was scheduled to depart from an airport within thirty (30) miles of the Member’s residence.
• When possible, the Surf Air team will rebook the alternative travel versus reimburse.
• If you’re flying complimentary & your flight is impacted, Surf Air will rebook you on an alternate Surf Air flight, but will not cover flights on an alternate airline or any additional costs incurred.
• Surf Air credit is valid for 12 months from the issue date.
• Surf Air guest vouchers are valid for 90 days from the issue date, unless otherwise stated.

Scheduled flights:

If you’re a Surf Air Member, simply log in to the Surf Air mobile app, select the flight, and tap Cancel.

If you’re a non-member, please email Member Services at memberservices@surfair.com, or call at (888) 704-2582. Please review our cancellation policies in advance.

The Swiss-made Pilatus PC-12 is one of the most popular turbine-powered business aircraft on the market today. Around the globe, executive transport, cargo, air ambulance, airline, and government special mission operations have all trusted the PC-12 to get passengers to their destinations safely. Believing that optimum safety can only be achieved with products of exceptional quality, Pilatus has earned multiple industry-specific certificates and awards, including EN/AS 9100, the highest certification for an international aircraft manufacturer. For more information on the Pilatus PC-12, visit: www.pilatus-aircraft.com

As part of each membership application, we conduct thorough security checks on all Members and guests before their flight, and support with unobtrusive on-site checks before boarding as needed. You can keep your shoes on, as we’re TSA-free. Because your safety comes first, we conduct thorough security checks on all Members and guests prior to their flight with unobtrusive on-site checks before boarding as needed.